❓ FAQ – Frequently Asked Questions

📦 What are the delivery times?

We process orders within 24 to 48 hours.
Delivery times then vary depending on your country:

• France / Belgium / Europe : 4 to 7 working days

• Other regions : 7 to 14 working days

🌍 Do you ship internationally?

Yes, we deliver throughout Europe and internationally.

🔄 Can I return or exchange an item?

Yes. You have 14 days after receipt to request an exchange or refund.

Items must be in their original condition , unworn , unwashed and in their original packaging .
Otherwise, the return cannot be accepted.
Once received, your package will be examined (condition, odor, packaging).
If the returned items do not meet these conditions, we will not be able to validate the return and we will be obliged to return them to you.

➡️ Return costs are the responsibility of the customer.

You have 14 days after validation of your return request (confirmation sent by our customer service) to ship your package.

After this period, we will no longer be able to accept your return.

Contact us via the contact form to start the procedure.

📧 How to contact you?

You can write to us via our contact form or directly at: azhar.contact3@gmail.com
We respond within 24 to 48 hours (excluding weekends).

📐 Are the sizes true to size?

Consult our size guide available on each product sheet.

💳 What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, etc.) and via PayPal .

🔒 Is payment secure?

Yes, all transactions are 100% secure thanks to our SSL certified payment system.